LEARNING EXPERIENCE DESIGN & PERFORMANCE IMPROVEMENT

A Human Experience follow the following 6-step process to develop learning experiences that will suit your needs.


STEP 1 – PROJECT SETUP AND STAKEHOLDER MAPPING

Project Set up

Initial consultation around the need, establishing initial baselines for desired outcomes.

Stakeholder Mapping

Usually a simple process of defining the key players who will enable the project to be successful, this involves all individual  both up and down the chain. Critically this includes those the outcomes will most heavily impact, not just a ‘top level consultation’.

STEP 2 – DIAGNOSIS AND INTERPRETATION

Diagnosis

Determine the critical business issues and define the desired performance vs. the current performance, and the gap between the two.

We deploy 4 types of analysis, according to need – situational analysis, task analysis, systems analysis, stakeholder gap analysis.

Interpretation

Take the information gathered and build a coherent proposition around how the criteria by which the performance improvement can be tracked, monitored and reported on.

STEP 3 – IDEATION AND DESIGN

Ideation

Sit down in a virtual or face to face situation and create ideas around what the ideal solution looks like, this includes looking at both constraints and opportunities.

Design

Once an approach has been defined, preliminary materials including storyboards, scripts or other draft materials can be created in conjunction with relevant stakeholders.

STEP 4 – DEVELOPMENT AND ITERATION

Development

The raw materiel is developed into a working model which can then be tested with end groups, this can be done in an agile release or more traditional manner involving beta test groups.

Iteration

Feedback can be gained on the solution and corrections implemented to create a living, breathing thing that will really adjust behaviours on the ground.

STEP 5 – CAMPAIGN AND RELEASE

Campaign

Effective learning needs awareness to be built on it, and some noise around the content. This should leverage the needs expressed by the humans on the ground, in order to be effective not be a dry ‘push’ approach.

Release

The product can be released to the end audience in order to develop approach.

STEP 6 – FOLLOW UP AND MEASUREMENT

Follow Up

Follow up is establishing, based on the initial success criteria discussed at the start of the project whether learning has taken place, to what degree it has taken place and whether this has transferred to the workplace in order to have a positive effect upon performance.

This may mean re-engaging with key stakeholders, consulting metrics or performing a plenary analysis of some kind.